E-mail *

Email address for receiving subsequent responses. And please ensure this email address matches the registered email on our website!

Select your issue *

Product Damaged

Product name *

Please write the name of the damaged model here. Only one product should be listed per ticket. Example: Scorpius Standard paint job

Address and recipient name *

Enter the address you use for receiving goods and the recipient's name. Please make sure to double-check, as any reissue will be sent to this address.

Phone number *

Enter the mobile number you use for receiving shipments

Order number *

Enter the order number of your product this time

Damage type *

Select the types of damage present in your model. If different types of damage occur in the same model, please submit a separate work order for each.

Components serial *

Enter the serial of the damaged Components. Please refer to the manual for the corresponding Components serial. Use "、" to separate different serial.

Title *

Please enter the main points of your question

Description *

What happened?

Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please take pictures of the damaged location and upload them.

Product Inquiry

Product name *

Enter the product name you want to inquire about, for example: Scorpius Standard coating

Selection issue *

Select your issue

Customer service resources are very limited. Please first check the assembly instructions in the manual. If you find the product has obvious damage that leads to assembly issues, please directly write the ‘Product damage’ issue.

Title *

Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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We recommend uploading images of the issue with the description, as this will enable us to understand your problem more accurately.

Shipping Issue

The self-service shipment tracking system will be launched before the Scorpius series models start shipping. This work order is intended for use in case of future self-service system malfunctions. For development progress updates and shipment notifications for Scorpius and other upcoming pre-order products, please follow Us on social media. The tracking system cannot be used to query pre-order products that have not yet started shipping!

Select your shipping issue *

Pre-order products cannot be tracked until shipment. For development updates and shipment notifications on pre-order products, please follow us on social media for the latest updates!

Order number *

For tracking the shipping information belonging to this order

The address used in the order *

For the secondary verification of delivery details, please provide the delivery address used for this order you are checking!

Title *

Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Orders, Payment & Discount Code

Select your issue *

Select payment issues

Selecting discount code issues

Order number *

Enter the order number where the problem occurred

Discount code *

Please provide the discount code you were unable to use, for us to verify the issue.

Where did this discount code come from? *

Please tell us how you got this discount code so we can easily locate it. For example: Received at the Citizencon2954 event.

Refund

For refund terms and conditions, please refer to the: https://www.pigeonspaceport.com/zh/policies/refund-policy

Title *

Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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In some issues, uploading images can help us better understand the situation.

Website BUG Feedback

URL *

Please enter the URL of the page where the bug appears.

How the BUG happened? *

Describe how the BUG happened.

Description

Additional description

Can this BUG be resolved? *

How did you fix it, or was it unfixable?

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG, MP4, ZIP.

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Images or videos will make it easier for us to identify the issue.

Other

Title *

Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Contact us

Product Damaged

Product Inquiry

Shipping Issue

Orders, Payment & Discount Code

Refund

Website BUG Feedback

Other

Country/region

Country/region

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