faq

SEPTEMBER 17, 2025

Product Related

Q: Do I need professional modeling or painting skills to obtain a model that looks like the one in the product images?

A: If you choose our pre-assembled models, we will complete all assembly and painting before shipping. You do not need any special modeling skills-unboxing will reveal a finely crafted model ready for display. Additionally, installing all replacement parts requires no special techniques or glue.

Q: I love this spacecraft, but currently only pre-assembled and pre-painted versions are available in the store. As a modeling enthusiast, can I purchase unassembled and unpainted parts to work on myself?

A: All Star Citizen merchandise we sell is approved by CIG. Pre-assembled/pre-painted models and kit models are different product categories. Therefore, if you do not see the specific kit model you want in our store, we cannot privately sell production parts to you. However, you can stay tuned for future product releases, as kit versions may be introduced later.

Q: What should I do if my accessory is damaged?

A: Please visit our support ticket page, click on "Damaged Parts," and enter the relevant information such as the part number, product, and order details. Each product includes a limited number of free replacement parts-please refer to the instruction manual or product listing for specific details. Please note that replacements will not be provided after the allotted number has been exhausted, as all parts are produced in limited quantities. We encourage you to treasure your product.

Licensing

Q: Are the products in your store officially licensed?

A: Yes, all products available in our online store are licensed by Cloud Imperium Rights LLC and Cloud Imperium Rights Ltd.

Q: Does CIG oversee the development, production, and sales process?

A: Yes, during the design phase, relevant departments within CIG conduct rigorous reviews of our models to ensure accuracy in details. Additionally, sales/pre-sales must be approved by CIG's marketing department before they can proceed.

Q: Does YINGGE have official stores on other online marketplaces?

A: www.pigeonspaceport.com is currently the only CIG-licensed designated sales platform. We do not have official stores on other e-commerce platforms at this time-any appearances on other platforms are not authorized by us. If we expand to other platforms in the future, we will make a special announcement. If this FAQ has not been updated, it means no such expansion has occurred.

Shipping

Q: What does the shipping time mentioned in the product description mean?

A: The shipping time provided is based on discussions with our shipping suppliers and reflects the average time for the first batch of shipments to reach buyers in our primary sales regions. The website features a order tracking function-please check your specific order for detailed information.

Q: Why did I receive my order faster/slower than my friend?

A: For customers in Europe and the United States, we use regional warehouse shipping. If you purchase an in-stock item and it is available in a local or nearby warehouse, you will receive it much faster compared to those waiting for intercontinental shipping during pre-orders or the first sales batch. If you are in Asia, you may receive your order faster even during the first batch due to closer proximity. However, if the local warehouse unexpectedly runs out of stock, we may need to reship from another region, which could extend delivery times. Additionally, unforeseen circumstances such as natural disasters, conflicts, or courier accidents may also affect shipping times.

Q: How do I return a product?

A: If you need to return a product due to an issue, please submit a support ticket explaining the situation. We apologize for any inconvenience and will strive to address the problem you encountered to improve future shopping experiences.